Return
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Title
VMware plugin backup failed to open virtual disk after SSL certification update -
Description
When using the VMware plugin for backup jobs on smart clients, this error may happen when the SSL certificate is changed:
Job Message 2018/08/23 21:09:34 970 Data Plugin vc001.com.local [21.com.local] Writing disk data to mediaJob Message 2018/08/23 21:09:34 970 Data Plugin vc001.com.local [21.com.local] Backing up disk '[001.000.002] 21.com.local/21.com.local.vmdk'Error 2018/08/23 21:09:34 970 Data Plugin vc001.com.local [21.com.local] Failed to open virtual diskError 2018/08/23 21:09:34 970 Data Plugin 001.com.local [21.com.local] Failed to backup data of disk '[001.000.002] 21.com.local/21.com.local.vmdk' to media -
Cause
This issue is due to changing the SSL certificate -
Resolution
After updating the vmware SSL certificate, edit the following file on the Netvault Smart client:/usr/netvault/config/vmware.cfg file on all serversSetThumbPrint=***New ThunmPrint in the SSL certificate**