Date: 10/12/2005
Affected NV Version: NetVault:Backup 7.4 and greater
OS Version: Microsoft Windows 2000 & 2003
Plugin version: Exchange Server 2000 & 2003, Release 3.0 and greater
Application version: Microsoft Exchange Server 2000 & 2003
Description: Exchange backups fail with log Error returned from an ESE function call (d)
Symptoms: Backups of the Exchange Server fails almost immediately.
The binary log shows:
2005/03/09 15:27:23 30 Data Plugin Backup mail store 'Mailbox Store (exchserver)'
2005/03/09 15:27:23 30 Data Plugin Failed to read file: Error returned from an ESE function call (d)..
2005/03/09 15:27:23 30 Data Plugin Database 'Mailbox Store (exchserver)' might be dismounted
The trace shows:
EXCHBACK:4368 573 0 091353 ExchangeEtkBackupOpenFileEse: file 'E:\Exchsrvr\mdbdata\priv1.edb', open successfully ready for backup
EXCHBACK:4368 696 0 091353 Method ExchangeEtkBackupOpenFileEse: ends, bSuccess = 'TRUE'
EXCHBACK:4368 700 0 091353 Method ExchangeEtkBackupReadFileEse: starts
EXCHUTIL:4368 640 0 091353 Method: ExchangeEtkCheckHrIfSuccess, starts.
EXCHUTIL:4368 642 0 091353 Message return value: 'Error returned from an ESE function call (d).'
EXCHUTIL:4368 643 0 091353 Method: ExchangeEtkCheckHrIfSuccess, ends. bSuccess = 'FALSE'
This error message is a generic error message returned by the Exchange server when it encounters problems reading from its database. There are several reasons for it:
1) The database might indeed be dismounted, as indicated in the message.
2) The problem might be due to an issue with a Microsoft patch. The Microsoft installer doesn't update the Exchange backup and restore DLL esebcli2.dll correctly.
This file resides in both the winnt/system32 and exchsrvr/bin directories.
When Microsoft’s patch KB870540 is installed, only esebcli2.dll in the Exchange bin directory gets updated. The esebcli2.
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