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Title
Domino Backup terminates with Fatal error: Backup Failed -
Description
Backup job using the Domino plugin fails, and the binary log includes the following entries:
Status Date / Time Job ID Instance Phase Class Client Message ID Message Information 2020/12/18 11:50:03 256 80 1 DataPlugin NVServer 102800289 Created wait timeout of '10' seconds waiting for agent to end Error 2020/12/18 11:50:03 256 80 1 Jobs NVClient 100063 Fatal error: Backup failed Error 2020/12/18 11:50:03 256 80 1 Jobs NVClient 100062 Backup Failed Error does not include more information. -
Cause
Upon inspection of the nvnotemain-yyyymmddhhmmss-xxx.log file on collected traces, the following entry provides the reason of the failure:
Level Module Thread Id Error Time Message 0 NOTEBACK 3620 624 0 93358031228 Failed to retrieve logon info -
Resolution
Please ensure that the credential are properly set on the Domino Plugin configuration and the backup job:To access the Domino Plugin options, please follow these steps:1. From the left navigation pane, select "Manage Clients".2. From the "NetVault Backup Clients" list, select the system running the Domino plugin and press the [📝Manage] button.3. In the "View Client" screen, press the [🔧Configure] button.4. On the "Client Setting" screen, click the Plugin Options icon.5. On the "Plugin Options" dialogue box, scroll until you find the section for "Plug-in for Domino" and verify the proper configuration
For information about the different fields, please review the "Domino Plugin User's Guide":When configuring the backup, as the Domino plugin is expanded to show the server components and partition, the credentials to access the items must be provided: