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Title
NetVault Backup software cannot be uninstalled -
Description
Encountered the problem while uninstalling the netvault client or server package in windows system.
NetVault Backup -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action NV_PreRemove, entry: NVMSIPreRemove, library: C:\Windows\Installer\MSI642.tmp
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Cause
Some of the netvault DLL files has been removed from system.
NetVault Backup -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action NV_PreRemove, entry: NVMSIPreRemove, library: C:\Windows\Installer\MSI642.tmp
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Resolution
Please do the following to resolve this issue.
1. Download the same version of the netvault client software from the Quest support portal.
2. Extract the file in directory.
3. Open the netvault software directory and look for netvault installer. Like below picture.
4. Then Right click on the netvault installer and choose Repair. As per the below picture.
5. Once the repair completes. Uninstall the netvault software.
6. Install the required netvault software in the machine.