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Title
Exchange Plugin - Failed to Store Index to tape -
Description
Exhange Full and Incremental Database backups failing with error " Failed to store index to tape"
Seeing the following errors in the binary logs:
Information 2014/06/03 20:12:16 856 Data Plugin EXCHANGE01 DAG Master will now wait for proxies to endError 2014/06/03 20:12:18 856 Data Plugin EXCHANGE01 Failed to close backup indexInformation 2014/06/03 20:12:18 856 Media BAKBONE01 Received Media Request for UID 14Job Message 2014/06/03 20:12:20 856 Media BAKBONE01 (SVTL_C) Media in 'DRIVE 6:MONSBACKUPSC02' assigned to job ready for data transferInformation 2014/06/03 20:12:20 856 Media MONSBACKUPSC02 Using network socket for data transferBackground 2014/06/03 20:12:20 856 Data Plugin EXCHANGE01 Data channel requested connection to '10.10.10.3' (1010.10.10.3)Background 2014/06/03 20:12:20 856 Data Plugin EXCHANGE01 Data channel connected to '10.10.10.3' (10.10.10.3)Background 2014/06/03 20:12:20 856 Data Plugin EXCHANGE01 Data channel connected from 'EXCHANGE01.monsoonhq.monsoon.co.uk' (10.1.1.3)Background 2014/06/03 20:12:20 856 Media MONSBACKUPSC02 Sent Plugin space left estimate of 8840 MbJob Message 2014/06/03 20:12:21 856 Data Plugin EXCHANGE01 Ended the backup stream for IndexError 2014/06/03 20:12:21 856 Data Plugin EXCHANGE01 Failed to store index to TapeError 2014/06/03 20:12:22 856 Jobs BAKBONE01 Fatal error: Backup failedError 2014/06/03 20:12:22 856 Jobs BAKBONE01 Job Status: Backup Failed -
Cause
Version 5.0 of the Exchange plugin had a number of stability issues around the plugin hanging while running Exchange Server commands such as consistency checks. Likely the failure to close the backup index was a result of a hanging Exchage command feedback from the plugin. -
Resolution
Upgrade to Exchange Plugin version 5.1 available at https://support.quest.com/netvault-backup