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Title
Post Workstation Migration: Error code 80090016 Trusted Platform Module has malfunctioned -
Description
After completing a workstation migration pilot, most workstation owners experienced a TPM error while trying to login to Office applications. After trying to remediate, we believe the issue may be related to the profile conversion during the migration. Some things we’ve tried to resolve this issue are removing the workstation from Azure AD, updating registry keys, running and office repair, and trying to reproduce the error in various workstations with different users. This is an example of one of the error messages.
"Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016" -
Cause
This issue is environmental, not related to our product or the processes related to our product -
Resolution
DISCLAIMER: Quest has not tested or support the following. We are providing this information to assist you with your troubleshooting/remediation efforts. Discuss the following solution with your administrator, as previous customers have resolved this issue on their own, without assistance from Quest Support.Delete the office certificate. A new certificate will be generated the next time the user logs into an Office app. This should resolve the TPM error.
This may be a step to add to your migration process
Additional Information
Review this Microsoft article and contact Microsoft with any questions or issues.