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Title
Connecting to remote server failed with the following error message : Access is denied. -
Description
The following error occurred during the processing of a given gathering: Connecting to remote server failed with the following error message : Access is denied. For more information, see the about_Remote_Troubleshooting Help topic.. Internal Processing {e4ae5340-3285-4bcc-881a-e667070e4773}
The following error occurred in trying to execute a given task: Quest.MessageStats.Runtime.MessageStatsException: Error in report pack data source execute ---> System.Management.Automation.Remoting.PSRemotingTransportException: Connecting to remote server failed with the following error message : Access is denied. For more information, see the about_Remote_Troubleshooting Help topic. at System.Management.Automation.Runspaces.AsyncResult.EndInvoke() at System.Management.Automation.Runspaces.Internal.RunspacePoolInternal.EndOpen(IAsyncResult asyncResult) at System.Management.Automation.Runspaces.Internal.RemoteRunspacePoolInternal.Open() at System.Management.Automation.Runspaces.RunspacePool.Open() at System.Management.Automation.RemoteRunspace.Open() at Quest.MessageStats.Runtime.PowerShellConnection..ctor(WSManConnectionInfo wsManConnectionInfo) at QmsOcs.OcsPowerShellConnection..ctor(String server, PSCredential credentials) at QmsOCSServersAndUsersManaged.EnumerateServersAndUsers.CreateOcsPowerShellConnection(String hostName, PSCredential credentials) at QmsOCSServersAndUsersManaged.EnumerateServersAndUsers.Quest.MessageStats.Runtime.IReportPackDataSource.Execute() at Quest.MessageStats.Runtime.QmsCoreManager.Quest.MessageStats.Runtime.Interop.IQMSCoreManager.ExecuteTask() --- End of inner exception stack trace --- at Quest.MessageStats.Runtime.QmsCoreManager.Quest.MessageStats.Runtime.Interop.IQMSCoreManager.ExecuteTask()The Kerberos client received a KRB_AP_ERR_MODIFIED error from the server SERVERNAME. The target name used was HTTP/poolname.domain.com. This indicates that the password used to encrypt the Kerberos service
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Cause
This is error is caused when the MessageStats service account is unable to establish a remote powershell session to the lync pool. -
Resolution
To troubleshoot this issue try to open 32 bit powershell and create a Remote Powershell session from the MessageStats server to the LYNC Pool. This will verify if you continue to get an access denied error.
Below is how you can create a remote powershell connection to the Lync pool (Front end server)
1. $cred = Get-Credential
2. $session = New-PSSession -Computername <FQDN_of_Lync_Pool> -Credential $cred -Port 443 -ApplicationName /OcsPowershell -UseSSL -ConfigurationName http://schemas.microsoft.com/powershell/Microsoft.PowerShell
3. Import-PSSession $session
4. Get-csPool -Identity <FQDN_of_Lync_Pool>
If an Access is denied error is presented when trying to establish a remote powershell session, ensure that the service account running the gathering task is assigned the CSViewOnlyAdministrator role in your Lync Environment.