Return
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Title
Trying to view the report displays Demo Period expired -
Description
When trying to view the reports the only thing that is displayed is that the demo period has expired. Viewing the License Information from the MessageStats console shows that the license is currently valid. -
Cause
MessageStats is configured to use an old database. -
Resolution
Confirm the current license is valid:
- Open the MessageStats console
- Right click the third node from the top (MessageStats server name) and select License Information
- Confirm the license installed is valid and has not expired
Ensure MessageStats is using the correct database:
- Navigate to the MessageStats installation directory (typically: C:\Program Files (x86)\Quest Software\MessageStats)
- Locate and double click the QMSReports.udl file
- Confirm the server name listed is the correct SQL server where the MessageStats database is hosted