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Title
RedHat/CentOS server with XFS volumes hangs while running a backup job -
Description
While running a backup job with the Linux Rapid Recovery agent on servers running RedHat / Centos version 7.3, or newer, with XFS volumes and significant I/O, the server might hang due to unprocessed filesystem commits. -
Cause
The issue has been identified as defect RR-111516. The defect will be evaluated by our Product Team for inclusion in a future release of Rapid Recovery.
A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support Portal
For more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal. -
Resolution
Workaround 1:
Protecting multiple machines on a VMware vCenter/ESX(i) virtual host using Agentless Protection (4035409) (quest.com)Workaround 2:
For physical protected servers, please run the backup while the disk I/O on the XFS volumes is near zero.