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Title
How to generate mobile app logs? -
Description
Customers report issues when trying to retrieve data from the cloud but dont know how to generate the app logs for support to review. -
Resolution
SOLUTION:
To generate the Spotlight Mobile logs, follow the steps below:
1- Open the Spotlight Mobile app
2- From the Heatmap, click on the left arrow on the top right corner
3- Click on the configuration icon on the top left corner
4- Click on about spotlight
5- Drag and release the spotlight version text
6- Select the email app to share the logs.
Review the attached document with the screenshots for guidance.