Return
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Title
WebMonitor always fails on a page that can be accessed by other browser at all times. -
Description
Customer has a web page that they can access with FireFox, Chrome and IE, but every time WebMonitor tries to access the page it fails.
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Cause
On further investigation it turns out that the web page in question is programmed to reject browsers based on a list. The page has a list of supported browsers and if a browser that is not on that list attempts to access the page it is rejected. Since WebMonitor identifies it’s browser as “Dell Web Monitor”
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Resolution
RESOLUTION(1):
Add “Dell Web Monitor” to the list of browsers supported by the web page.