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Title
Error: ""HTTP Status 500 - The server encountered an internal error () that prevented it from ful -
Description
Error received after upgrading the JProbe concurrent licenses:
"HTTP Status 500 -
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type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: multiple points
at org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
..
root cause
java.lang.NumberFormatException: multiple points
at java.lang.FloatingDecimal.readJavaFormatString(Unknown Source)
at java.lang.Float.parseFloat(Unknown Source)
at com.sitraka.licensing.server.FloatingLicense.initialize(Unknown Source)
at com.sitraka.licensing.server.LicensingState.createLicense(Unknown Source)
at com.sitraka.licensing.server.LicensingState.add(Unknown Source)
..." -
Cause
This error indicates the version number of the license has the wrong format 6.x.x. The version read from the QSLS server reads the license as a floating point number.
As a result the following error: java.lang.NumberFormatException: multiple points -
Resolution
Contact the License Department at license@quest.com to request the licese key be fixed. A License Adminstrator will be able to assist you with reissuing a new license that reads JProbe version in the format of 6.x instead of 6.x.x.