Quest Recovery Manager Reports Exception Error on Exchange 2013 Database (4322206)

The customer has a Core running Windows 2012 Standard edition that protects an Exchange 2013 agent. AppAssure reports no issue in protecting the agent and all mountability/checksum checks complete successfully.

AppAssure is able to protect the agent and mount the data on the Core while using Quest Recovery Manager to recover mail data on the Exchange 2013 database; however, the Quest Recovery Manager fails with an exception error.

This error is the result of a missing source file (D;\MBDB01\E02.log) in the AppAssure mount for the Exchange 2013 agent due to VSS not fully quiescing the database, leaving it in a dirty shutdown state.

You will see the following error.

“Manager. The attempt fails while trying to load the Exchange database in Quest Recovery Manager. The Windows

Application Log shows Multiple Ese errors and warnings, including Event ID 455 Error 455 (StoreHost64(3400) Error -1811

(0xfffff8ed) occured while opening logfile <Path>\<log_base>.log) [ie. c:\ProgramData\Mounts\...\czflbjxjk\E02.log]”

To resolve this issue, complete one of the following options.

Option 1

1. Mount the Exchange 2013 agent database on the Core.
2. Access the mounted agent database on the disk and change the name from Exxtmp.log to Exx.log.
3. Use Quest Recovery Manager to open the agent database and proceed with MLR.

If the above steps do not resolve the issue, there is an issue with the database headers and the recovery point. At this point, you will need to run a repair on the database using eseutil /P.

Option 2

Rune esetuil.exe /RP

NOTE: You will need to know the location of your database and log files for this option.