We are receiving 2 specific errors using the new client on our Windows 2008 R2 server environment.
First: We are seeing the WMI crash.
Second: We see a "SuperLoad" error. The system is falsely reporting a ~500% load. Included the specific errors below for reference.
First Error Follows:
App: E 'Thu Jun 09 11:42:40 2011': Application Error 1000 - " Faulting application name: wmiprvse.exe,version: 6.1.7600.16385, time stamp: 0x4a5bc794 Faulting module name: ole32.dll, version: 6.1.7600.16624,time stamp: 0x4c2984e3 Exception code: 0xc0000005 Fault offset: 0x00000000000393a9 Faulting processid: 0x354 Faulting application start time: 0x01cc25da446fa0fd Faulting application path: C:\Windows\system32\wbem\wmiprvse.exe
Faulting module path: C:\Windows\system32\ole32.dll Report Id: 1b324684-92af-11e0-9023-001018790a86"
Second Error Follows:
[6096011] SERVERNAME.cpu red Mon May 23 14:20:13 EDT 2011 [SERVERNAME] up: 64 days, 1 users, 63 procs, load=464627%, PhysicalMem: 192GB(26%)
Memory Statistics
Total Physical memory: 206155194368 bytes (192.00GB)
Available Physical memory: 153387552768 bytes (142.85GB)
Total PageFile size: 412308443136 bytes (383.99GB)
Available PageFile size: 358643367936 bytes (334.01GB)
Total Virtual memory size: 412308443136 bytes (383.99GB)
Available Virtual memory size: 358643507200 bytes (334.01GB)
Most active processes
00.15% Infrastructure.WorkExecutionServices.Host (0x2328 [9000])
00.08% System (0x4 [4])
00.05% lsass (0x3a8 [936])
00.00% WmiPrvSE (0x2b4c [11084])
00.00% winlogon#1 (0x1f18 [7960])
00.00% winlogon (0x33c [828])
00.00% wininit (0x304 [772])
00.00% vcagent (0x7ec [2028])
00.00% TNSLSNR (0x1bc [444])
00.00% taskhost (0x5e4 [1508])
For issue 1, Microsoft problem, they provided a hotfix: http://support.microsoft.com/kb/981314
For issue2, use the latest patch of bbnt.exe (4.40), attached file.
1. Stop the client
2. Go to the client bin directory
3. Backup the current bbnt.exe
4. Copy the new bbnt.exe
5. Restart the client
