Return
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Title
Virtualization - When VMware tools is not installed cannot connect to data center -
Description
When the DNS name isn't equal to the monitored host name we cannot connect to the Data Center. Virtualization collection fails.
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Cause
Establishing connection with the VMware Data Center fails when the DNS name is left empty, or when the DNS name is different than the monitored host's name. As a result, virtualization data cannot be retrieved.
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Resolution
DNS name in Agent Status Properties should be defined exactly like it is defined in DNS name in VMWare client.