Return
-
Title
Items migrated from SourceOne or EmailXtender are not placed in the expected folder within a target mailbox -
Description
Items exported from EmailXtender or SourceOne to Exchange or Exchange Online mailboxes are not placed in the folder a user’s item originated from. -
Cause
Items exported from EmailXtender or SourceOne to Exchange or Exchange Online mailboxes are not placed in the folder a user’s item originated from.
-
Resolution
Archive Shuttle uses a shortcut collection process to derive desired folder structure for items that have archives. If this feature is not enabled or shortcuts are not available, all items are migrated into the folder configured for items with no folder specified.
If folder structure is desired and shortcuts are not available, it may be possible to recreate shortcuts in the mailboxes of impacted users so that the items can be migrated into the desired path.