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Title
The splex_uname gives different number of CPU than the one given by the OS command -
Description
The following warning messages are observed in event_log when the splex_uname gives different number of CPU than the one given by the OS command:
Notice 2010-05-09 06:40:03.325072 209394 1 SharePlex for Oracle : "Perpetual Key"
Error 2010-05-09 06:40:03.343968 209394 1 Incorrect number of CPUs: the machine has 96 CPU(s), and the license supports up to 20 CPU(s).
Info 2010-05-09 06:40:06.545966 209394 1 SharePlex was started on cpu IBM,nnnnnnn using port 2100 version 7.0.2.23
In this case the splex_uname returns 96 CPUs whereas the OS command returns 20 CPUs.
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Cause
Dual core or Quad core CPU may have been used in the server.
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Resolution
Normally Shareplex license is violated when additional processors are added to a server. Shareplex is licensed for a particular server with a specific build and is designed to run on the correct server. However, if dual core or quad core CPU is used, then the physical CPU may be different than the ones shown in the output of vmstat. In such case Shareplex will not stop functioning, but rather, it will keep issuing warning messages in the event log. They can be ignored. To prevent even the warning messages from appearing, a new perpetual key (permanent key) will need to be issued by Quest Licensing after approval from Product Management.
Contact Support or Licensing for any clarification/corrective action.
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