Collector error:

When running the installation procedure on a remote database for Collector, when executing Scripts # 1 and then in Scripts # 2 it says:

"The specified service does not exist as an installed service"

NOTE: I checked the content of the Scripts and Configuration Files and I see that they use two different names for the service, first use: CorporateCollectorH2DB and then use: erwinCollectorH2DB

Cause:

Collector had a name change and the config file was not updated in regards of the new name,

Old name = CorporateCollectorH2DB
New name = erwinCollectorH2DB

Resolution:

The correct config H2wrapper.conf file is attached to this article

Before you replace the incorrect config you must uninstall the current H2 service (which should be named CorporateCollectorH2DB),

you can uninstall the service with the following alternative procedures:

1. Running as Administrator the “4_uninstall_service.bat” files; (these refer to “H2wrapper.conf” content, where service is referenced with its old name, so it would work before replacing it)

Alternatively

2. Open a command shell as Administrator and run

sc delete "CorporateCollectorH2DB"

then replace the config file with new one, and follow the instructions to install and start the erwinCollectorH2DB service.