How to create a backup of the configuration in erwin Web Portal (4289490)

To demonstrate a problem from the customer's Web Portal environment, users are asked to create a backup from their repository configuration and then send that to erwin support.  How may I do that?

Please login to the Metadata Manager UI using the Administrator permission

For Web Portal version 2018R1 or prior

Go to the repository panel and go to the configuration

Right-click | More | backup

Back up the entire configuration to a folder.

Please zip up and send to erwin support the folder that contains the multiple XML folders and a file script.js 

If you are restoring a configuration, simply click More | Restore.

For Web Portal 2018R1 and beyond

Please backup from Metadata Explorer UI

Go to Manage |contents | click on the three  dots

Back up to a folder and zip it

Send entire folder to erwin support