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Title
How To: Check a License file if it is not working [Dialog box: Cannot update license. Please supply] -
Description
Unable to apply the license
See the image for the exact error.
Text in the Dialog box: Cannot update License. Please supply a valid license or contact us.
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Cause
Open the license file in Notepad or similar application.
It was found that the formatting of the file had been altered either by being emailed or by opening it and not maintining the internal formatting.
All the text was on one line.
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Resolution
RESOLUTION 1
Verify the format of the License file is as follows:
[Notes Migrator for Exchange]
Product name=Notes Migrator for Exchange
License=<Number>
Version=4.x
License Expires=<Expiry Date>
License Type=Single
Migrated Users=<Number of Licenses>
Company=<Company Name>
Contact=<Name of Contact>
Address=<Address of Company>
Licensed by=Quest Software, Inc.
AboutText=< A Combination of the above information>
Signature=<A Signature Hash>Once this has been corrected and saved, apply the license file to NME and it will be accepted.
RESOLUTION 2
Request a new License file from Licensing Department.
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Attachments
