Return
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Title
Upgrade returns errors when server name has been previously changed -
Description
The server name has been changed and upgrade returns errors. Installer log file shows errors where installation is searching for old server name. -
Cause
Desktop Authority configuration keeps server name created when software was installed. If server name is changed these values are kept in configuration. -
Resolution
As a workaround to install a software upgrade, these steps must be followed:
1. Revert server name to old one (this name can be found in installer log file (usually in C:\ProgramData\Quest\DAConsole\DAInstaller.log).
2. Install upgrade.
3. Rename server to new name again (KB Article 126055 may help in this process).
Note: Creating a new server with current name and restoring database solves the issue.