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Title
What's new in version 12.1 -
Description
KACE Systems Management Appliance (SMA) is a virtual appliance designed to automate device management, application deployment, patching, asset management, and Service Desk ticket management.
This release of the KACE Systems Management Appliance (SMA) includes the following features and enhancements:
- Critical Security Updates
- Infrastructure
- Endpoint Communications
- Service Desk
NOTE: For more information on new features, known/resolved issues, or installation instructions, please see the 12.1 Release Notes and Administrator Guide.
To download version 12.1, please see the 12.1 Downloads
For any additional questions or assistance, please contact technical support.
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Resolution
What's New in SMA 12.1 Videos
- User Notifications
- Bulk Ticket Update
- Conditional Required Fields
- Microsoft Defender Integration
- Disable Network Traffic
- Infinite scroll
- New Ticket Email Detection
- Recent Sessions
Feature Highlights of the 12.1 Release
Infrastructure:
- Appliance Bell Notifications: Knowing everything going on at an appliance level can be overwhelming. With the introduction of our Appliance Bell Notification system administrators can track the health of the appliance easier than ever before and open the door to endless possibilities in future appliance releases. See What's new 12.1 - Appliance Bell Notifications.
- Current Session Tracking: Part of securing your system is knowing who is accessing it and from where. This is now possible by downloading or importing the latest MaxMind Geolocation database file and importing it to your appliance, that instantly empowers you with this critical information through our Current Session Tracking. See What's new 12.1 - Current Session Tracking. This feature can also be integrated with GeoLite2 database.
- Windows 11 Readiness Report: Are you tasked with preparing for a Windows 11 upgrade and are unsure whether your hardware is ready? By taking advantage of the new built-in Windows 11 Readiness Report, you can quickly identify how prepared you genuinely are. See What's new 12.1 - Windows 11 Readiness Report
Device Communications
- Platform Support updates: The appliance now supports macOS Monterey 12 and Windows 11 IoT Core Enterprise.
- Windows Defender Integration: Windows Defender integration allows administrators to quickly review the current state of Windows Defender through the Device Details inventory view. Additionally, administrators can perform Windows Defender actions such as initiating a scan, updating signatures, and enabling Windows Defender if it's currently disabled. Also the ability to disable network traffic from an endpoint in case of an emergency threat. See What's new 12.1 - Microsoft Defender Integration
- Duplicate device detection improved: New settings were added to customize which fields are considered for duplicate device detection to add more flexibility.
Service Desk
- Bulk Ticket Update Wizard: Do you need to update multiple tickets with the same data? With the new Bulk Ticket Update Wizard, you can update multiple fields across multiple tickets using an intuitive user interface. See What's new 12.1 - Service Desk Bulk Ticket Update Wizard
- Searchable Queue List: Starting in this release, use a searchable list of queues when you want to move a ticket to a different queue. This is useful if you have a long list of queues and need to find the correct one quickly. See What's new 12.1 - Service Desk Searchable Queue list.
- Knowledge Base articles suggested at ticket creation: This new feature was introduced with the release of 12.0, now there's a new setting to toggle it On/Off per Queue.