When local account is specified for Backup Location Access you might encounter following error in UI.
Logon failure: unknown user name or bad password.
FRRestoreService64.log from the DC will contain following text:
Feb 22 10:09:53.261 [8400:3524] Info File Access User: Servername\LocalFRMAccount
Feb 22 10:09:53.261 [8400:3524] Info Mapping share: '\\Servername\E$\'
Feb 22 10:09:55.866 [8400:3524] Debug CNetworkMapShare::Map() map status 53
Feb 22 10:09:55.866 [8400:3524] Info FindAccessiblePath failed by invalid creds
Feb 22 10:09:55.866 [8400:3524] Info Exit ExponentialBackoffRetryer::RetryInternal (uncaught exception)
Feb 22 10:09:55.866 [8400:3524] Info <<<< CFileAccess::FindAccessiblePath (uncaught exception)
Feb 22 10:09:55.866 [8400:3524] Info Event: Cannot access the backup file.
Feb 22 10:09:55.866 [8400:3524] Info Event: Cannot access the backup file '\\DC.domain.local\E$\DC-Backups\Weekly\dcname.local\2019-02-18 03-00-02.bkf'.
Feb 22 10:09:55.866 [8400:3524] Info Event: The test operation has failed. Details: Logon failure: unknown user name or bad password.
Feb 22 10:09:55.866 [8400:3524] Info >>>> CFileAccess::DeleteDummy
Feb 22 10:09:55.866 [8400:3524] Info Temporary file was not created
Set same LmCompatibilityLevel on all involved hosts DC RMAD and backup storage location.
https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/network-security-lan-manager-authentication-level
This issue doesn't occurs when domain account is used.
© 2025 Quest Software Inc. ALL RIGHTS RESERVED. Terms of Use Privacy Cookie Preference Center