Return
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Title
Office365 (O365) agent fails to collect data due to expired certificate of app -
Description
Office365 agent start collecting data after creating/activating the agent but fails after a while when trying to collect service health and license related data due to expired certificate of the app.
Repeating Error similar to below is logged in the agent log:
INFO [Quartz[0]-12678] com.dell.agent.office365.Office365AgentImpl - Service status collection startINFO [Quartz[0]-12678] com.dell.agent.office365.collector.ServicesHealthCollector - RestUrlByX509: https://manage.office.com/api/v1.0/6192c502-e888-48dd-8a9e-70ff730924db/ServiceComms/CurrentStatus, Response Code: 401, Message: UnauthorizedINFO [Quartz[0]-12678] com.dell.agent.office365.collector.ServicesHealthCollector - The result of requesting Service Status API: 401 - UnauthorizedINFO [Quartz[0]-12678] com.dell.agent.office365.collector.ServicesHealthCollector - RestUrlByX509: https://manage.office.com/api/v1.0/6192c502-e888-48dd-8a9e-70ff730924db/ServiceComms/Messages, Response Code: 401, Message: UnauthorizedINFO [Quartz[0]-12678] com.dell.agent.office365.collector.ServicesHealthCollector - The result of requesting Service Message API: 401 - UnauthorizedINFO [Quartz[0]-12678] com.dell.agent.office365.Office365AgentImpl - Service status collection end -
Cause
Known Defect referenced by Tracking ID FOG-1479 -
Resolution
WORKAROUND
None
STATUS
Defect ID FOG-1479 fixed in the 6.0.0.10 and higher releases of the Office365 cartridge.
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Defect ID
FOG-1479 -
Additional Information
.