What information should be included when creating a support case related to Active Directory or E (4271276)

What information should be included when creating a support case related to Active Directory or Exchange cart

Always provide the following with a support ticket even if it is informal

1. eFog / vFog version
2. Is the Fglam embedded or external
3. Cartridge version
4. Other cartridges installed
5. Which cartridge is collecting host metrics
6. Windows version on the target host experiencing the collection failure, including sp level
7. Exchange version on the target host experiencing the collection failure, including sp level
8. A good description of which metrics are missing. Users have a tendency to exaggerate what is missing because they are frustrated or to expedite help. It is not helpful to have an inaccurate list or an ‘everything’ or ‘nothing’ statement. Please try to narrow it down.
9. A description of what steps have been taken to resolve the issue
10. A complete agent log