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Title
The message "Cannot update the agent's database" appears when committing changes -
Description
The message "Cannot update the agent's database" appears when committing changes
Review of the Emwmigration.log (%\program files\quest software\migration manager\exchange data\) shows the following error:
"CModMisc::MsgBoxEx Cannot update the agent's database."CMailJob::BeforeSourceUpdate Error: (Cannot connect to the Source Agent's database. Path: \\Sourceserver\QMMEX$sourceserver$\Mail Source Agent\CONFIG.mdb)
10/15/2010 11:33:48 AM aeEMWCommit::CMailJob::CommitChanges Error: (An error occurred while performing BeforeSourceUpdate.)
CMailJob::BeforeTargetUpdate Error: (Cannot connect to the Target Agent's database. Path: \\targetserver\QMMEX$targetserver$\MailTarget Agent\CONFIG.mdb)
10/15/2010 11:34:57 AM aeEMWCommit::CMailJob::CommitChanges Error: (An error occurred while performing BeforeTargetUpdate.)The Console server can reach the shares by UNC, and the servers can be pinged by netbios name, yet the message persists.
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Cause
Windows Management Instrumentation service is not functioning properly on the console server.
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Resolution
Either reboot of the console server, or restarting the Windows Management Instrumentation service, and the agents can then be updated successfully.