"Automation Error" pops up while installing mail agent (4262401)

Automation Error pops up while installing mail agent. When reviewing the EMWMigration.log the error GetOSVersion Error: (Cannot connect to SERVERNAME using WMI.) can be seen.

There is a problem with the Windows ManagementInstrumentation service.

Please restart the Windows Management Instrumentation service on the server where the agent is to be installed. Verify that the service starts correctly by viewing the server eventlog, and that all the servicedependenciescan be viewed correctly.

WMI stands for Windows Management Instrumentation. For more information on what WMI is and Frequently Asked Questions (FAQs), please refer to the following Microsoft article titled Secrets of Windows Management Instrumentation | Troubleshooting and Tips at the following link:

http://www.microsoft.com/technet/scriptcenter/resources/wmifaq.mspx

The following WMItroubleshooting toolsare normallyutilized:

1.Wmimgmt.msc
Go to Start - Run - and type wmimgmt.msc
When the console opens use the right mouse menu - Connect to another computer - Another computer - and type the name of the server.
After it connects use the right mouse menu again and select Properties, it should display the properties without any errors.

2.Wbemtest.exe(Advanced!)
Go to Start - Run - and type Wbemtest.exe
The wbemtest.exe tool makes a WMI connect and can query the metabase at the same time. For more information on the wbemtest.exe tool, please see the following Microsoft article titled Scripting Eye for the GUI Guy | WBEM What? at the following link:Note: before continuing, please heed the warning at this link: The word Tester in the title of this opening dialog should serve as a warning even to GUI gurus. Wbemtest was not designed for mere mortals or even savvy system admin scripters. It was designed as a tool for testing the functionality of the WMI COM API. The result is that: 1) wbemtest enables you to do almost anything with the WMI COM API and 2) the interface is difficult to use even for experts.

http://www.microsoft.com/technet/scriptcenter/resources/guiguy/wbemtest.mspx