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This is usually due to the following reason:
Quest On Demand subscriptions are associated with an email address. In order to activate a subscription, the email address of the subscription owner must be added to the Subscription Owners list on the Settings > Subscriptions > Shared Subscriptions page.
To share a subscription with the organization, request permission from the subscription owner to add their email address to the Subscription Owners list. If the request is accepted, all subscriptions associated with the email address are assigned to the organization. A subscription owner can share subscriptions with multiple organizations.