Return
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Title
How to: delete DSA cache -
Description
Sometimes, synchronization is not working as expected. For example, user in the dirsync scope is not being processed, even when located in selected OU and matching all Filter parameters. Or the opposite, user was moved out of selected OU, but keeps being synced.
Forcing full re-sync may, or may not rectify the situation
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Cause
DSA cache is corrupt -
Resolution
To resolve this issue, DSA cache need to be deleted, as per the following procedure:
- Stop the directory synchronization. If one DSA agent is serving multiple domain pairs, dirsync in all of them should be stopped to 100% status.
- Browse to "\Program Files (x86)\quest software\migration manager\dsa\configs\" on the server, where the DSA is installed.
- Rename or delete the "Cache" folder.
- In QMM, right-click "Synchronization" and select "Start and re-sync".
Note: this will force a full re-synchronization for all domain pairs served by particular DSA and may take long time.