How to uninstall and remove the Foglight Agent Manager (FglAM)? (4248810)

This article describes how to completely uninstall the Agent Manager and remove the init.d script used to run the Agent Manager as a daemon or the Foglight® Agent Manager Windows® service.

To remove the init.d script used to run the Agent Manager as a daemon on UNIX®:

IMPORTANT: Stop the Agent Manager using the init.d script, then remove the init.d script before uninstalling the Agent Manager.

1. Launch a command shell on the Agent Manager machine and navigate to {FGLAM_HOME}/state/default/.

2. Switch to the root user and run the script fglam-init-script-installer.sh with the remove option:

./fglam-init-script-installer.sh remove

IMPORTANT: This script must be run as root.

The setup script fglam-init-script-installer.sh removes the init.d script quest-fglam and all known symlinks to the quest-fglam script. See Installing the Agent Manager using the installer interface in the Foglight Agent Manager Users Guide for the location from which it is removed.

To remove the Foglight Agent Manager Windows service:

IMPORTANT: Remove the Agent Manager Windows service before uninstalling the Agent Manager

1. Launch a Command Prompt window on the Agent Manager machine and navigate to the {FGLAM_HOME}\bin directory

IMPORTANT: On Windows 10 and 11, you must issue the command to manually remove the Agent Manager as a Windows service using an administrator version of cmd.exe or PowerShell (not just logged in as administrator).

2. Run the Agent Manager from the command-line with the --remove-service option:

fglam.exe --remove-service

3. Close the Command Prompt window.

To uninstall the Agent Manager:

1. Stop the Agent Manager.

2. Delete the installation directory (referred to as {FGLAM_HOME} in this article) and any state directories related to this installation.

NOTE: On HP-UX, you cannot unlink a binary used for paging. This means that even if you stop the program that is using the shared library, if HP-UX has it cached, you cannot delete the file. The workaround is to move or rename the file before you delete it. For example:

$ $FGLAM_HOME/bin/fglam -q
$ cd $FGLAM_HOME/..
$ mv $FGLAM_HOME x
# rm -rf x

 

Delete the Agent Manager topology objects in the FMS

The FMS (Management Server) might still generate alarms about the FglAM (Agent Manager) that was just uninstalled.

To prevent this, also delete the FglAM using the Disconnected Agent Managers dialog from the Agent Managers dashboard.
1. Navigate to Administration | Agents | Agent Managers
2. Click the link for Disconnected Agent Managers (N)
3. Select the FglAM that has already been decommissioned
4. Click Delete Agent Manager