Return
-
Title
Upgrade fails with event code 1603 -
Description
During the upgrade of Recovery Manager for Active Directory 9.0.1 (RMAD) you may encounter an issue with installing the product. The setup ends prematurely without a clear error message. After enabling MSI logging you may find the same or similar error in the MSI log as shown below:
Starting upgrade action: MoveDirectoryAction: source - C:\ProgramData\Dell\Recovery Manager for Active Directory\Logs, target - C:\ProgramData\Quest\Recovery Manager for Active Directory\LogsExpection was thrown: System.IO.IOException: Access to the path 'C:\ProgramData\Dell\Recovery Manager for Active Directory\Logs' is denied.at System.IO.Directory.InternalMove(String sourceDirName, String destDirName, Boolean checkHost)at Setup.CustomAction.Upgrade.FileSystem.Actions.MoveDirectoryAction.InternalDo()at Setup.CustomAction.Upgrade.Common.Actions.ActionBase.Do()at Setup.CustomAction.Upgrade.Common.Upgrader.Upgrade()at Setup.CustomAction.Upgrade.CaDoUpgrade.DoFileSystemUpgrade(Session session)Existing file 'C:\Users\<user>\AppData\Local\Temp\{C1B5CA66-F65E-419B-99A0-9D661A013E37}_FileSystem.txt' was removed...CustomAction DoFileSystemUpgrade returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)Action ended 9:50:38: InstallExecute. Return value 3.MSI (s) (EC:38) [09:50:38:719]: Note: 1: 2265 2: 3: -2147287035 -
Cause
This error is caused because there is a process locking a file in the Logs folder.
This can be caused by having a Backup Agent installed on the RMAD server. -
Resolution
Uninstall the Backup Agent from Programs and Features.
The Backup Agent only needs to be installed on Domain Controllers, and is constantly writing the log files, causing this error when upgrading. -
Additional Information
Enable MSI logging by following this article: https://support.quest.com/kb/119086 . Use the MSI file "RMADFE_x64.msi" in the "Setup" subdirectory