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Title
Foglight user get locked when connecting via RestAPI to create a report -
Description
When connecting to Foglight using the RestAPI the Foglight user account get locked after few connection attempts. The connect via RestAPI is used to create reports automatical.
The following error appears in the log file:
---2021-02-05 08:28:35.815 VERBOSE [http-exec-12] com.quest.wcf.core.settings.CustomSettings - Settings not found for user: MyFoglightUser[...]2021-02-05 08:28:52.121 VERBOSE [http-exec-10] com.quest.wcf.core.module.ModuleManager - The module for user 'MyFoglightUser' didn't exist, a new module has been created--- -
Resolution
The Foglight user module was deleted. This module contain the user specific report definitions etc.
There are two options to fix the issue:- Restore a Foglight backup to restore the module.
- If the same module exist on another Foglight server it can be exported and imported to the problematic server. Look at solution 120159.
If there is not valid backup or the module does not exist on another server, you need to recreate the module and the reports.Once you recreated the module and the reports, please backup the module by following the export steps in solution 120159.