When running a subscription the following error is returned for the Result: "A problem occurred while delivering the subscription. Please check the event log for details."
If you view the Windows Application Event Log, there is no log entry for the failed subscription
This can occur when you change the credentials that the subscription runs under and the new credentials does not have access to the report used by the subscription.
For example: While logged into the MessageStats console as User1, you create a custom report and save it in the 'My Reports' folder. You then create a subscription which uses this report. The subscription runs successfully and delivers the report. You then change the credentials that the subscription runs under to User2. When you run the subscription the following error is returned for the Result:
When running a subscription the following error is returned for the Result: "A problem occurred while delivering the subscription. Please check the event log for details."
When you run the MessageStats console as User2 and open the 'My Reports' folder, the custom report used by the subscription is not present
Ensure the credentials that you change the subscrption to run under is a member of the local Web Report Authors group on the MessageStats server.
While logged in as the new subscription credentials, recreate the report used in the subscription or copy the report from the old credentials to the new credentials:
1. Open the inetpub folder on the MessageStats Reports server (typically c:\inetpub)
2. Browse to wwwroot\MessageStatsReports\Reports\_Users
3. Open the folder that corresponds to the old credentials (Domain%5COldCredentials)
4. Copy the file that is named the same as the report to the new credentials folder (Domain%5CNewCredentials)
