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Title
Toad for Oracle always asks or prompts for a license key every time Toad is opened in 9.7 or 10.x -
Description
Toad always asks one Windows User or prompts to input a license key every time Toad is launched or started. Toad keeps on asking to enter the Authorization Key and Site message even when Toad has exited or restarted, even though the license key has been entered already.
In addition, a new 9.7 or 10.x folder is created under C:\Documents and Settings\\Application Data\Quest Software\Toad for Oracle\ every time Toad is opened or started or launched.
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Cause
The Domain user name was recently changed and the path under the Registry location HKEY_CURRENT_USER\Software\Quest Software\Toad for Oracle\Installations\AppData0 key still contains the previous domain user name and not the current user name.
In addition, the current user name is probably missing full read / write access or rights or does not have the appropriate permissions to the HKEY_CURRENT_USER\Software\Quest Software\ registry location.
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Resolution
RESOLUTION 1:
1. Change the key HKEY_CURRENT_USER\Software\Quest Software\Toad for Oracle\Installations\AppData0 to contain the 'current' user name:
C:\Documents and Settings\<CURRENT_USER_NAME>\Application Data\Quest Software\Toad for Oracle\9.7 or 10.x
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C:\Users\<CURRENT_USER_NAME>\AppData\Roaming\Quest Software\Toad for Oracle\9.7 or 10.x\
2. Remove a key under HKEY_CURRENT_USER\Software\Quest Software\Toad for Oracle\Installations\ that has the following name:
C:\Documents and Settings\<OLD_USER_NAME>\Application Data\Quest Software\Toad for Oracle\9.7 or 10.x
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C:\Users\<OLD_USER_NAME>\AppData\Roaming\Quest Software\Toad for Oracle\9.7 or 10.x\User Files\
3. Remove all additional 9.7 or 10.0 folders under:C:\Documents and Settings\<CURRENT_USER_NAME>\Application Data\Quest Software\Toad for Oracle\
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C:\Users\<CURRENT_USER_NAME>\AppData\Roaming\Quest Software\Toad for Oracle\RESOLUTION 2:
Ensure that the current user name has full read/write access rights or full permissions to the HKEY_CURRENT_USER\Software\Quest Software\ registry location (right-click Quest Software | click Permissions). If the current user name is not listed under Group or User Names, click the Add button and add the current user name. A user with Administrator Rights is needed to perform this task.
RESOLUTION 3:
Ensure the actual Windows User you are using have FULL Read & Write access to the following folders AND its sub-folders:
C:\Documents and Settings\<CURRENT_USER_NAME>\Application Data\Quest Software\
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C:\Users\<CURRENT_USER_NAME>\AppData\Roaming\Quest Software\C:\Program Files\Quest Software\
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C:\Program Files (x86)\Quest Software\RESOLUTION 4:Upgrade to Toad for Oracle 11.x and aboveRESOLUTION 5:In general, make sure the license key is entered in properly. Make sure Toad is closed properly.The license key is stored in a file per user login. Once registered for a particular user, in their own personal folder, the key should be detected on subsequent launches of Toad. Verify that the key file exists, that the directory is accessible, and that the file and directory is not removed or changed after logging off and back into the user account and/or Toad itself.Other articles to review for similar issues and license key information:
- Where are the license keys stored? How are they tracked?
https://support.quest.com/SolutionDetail.aspx?id=SOL64234&pr=Toad%20for%20Oracle- Prompts for license keys every time opens Toad when working with older versions of Toad.
https://support.quest.com/SolutionDetail.aspx?id=SOL101820&pr=Toad%20for%20Oracle