License information is showing incorrectly in the System Dashboard, after applying a new license file (4220940)

Follow these steps to remove and re-apply the license file.

1.     Remove the Update Service(s):

·         Open Desktop Authority Manager

·         Expand Deployment Options from the Navigation Pane

·         Select Server Manager

·         In the View Pane, select the Service Management Tab

·         Locate the Update Service column

·         Right-Click on the word “Started” and select “Remove”

2.     Delete the current Register.ini file and licenses:

(On ALL the servers that had the update service installed)

·         Delete C:\Program Files\ScriptLogic\Update Service\Register.ini

·         Delete C:\Program Files\ScriptLogic\Update Service\Cache\License\License.man

·         Delete C:\Program Files\ScriptLogic\Update Service\Cache\License\License.man.bak

3.     Re-apply the license file:

·         In the Desktop Authority Manager

·         Navigate to Help > Product Registration

·         Click on Browse, and navigate to the folder where the Register.ini resides

·         Select it, and Click Open

4.     Install the Update Service:

(On one server only)

·         In the Desktop Authority Manager

·         Expand Deployment Options from the Navigation Pane

·         Select Server Manager

·         In the View Pane, select the Service Management Tab

·         Locate the Update Service column

·         Right click on “Not installed” and select “Install”

5.     Close and re-open the Desktop Authority Manager.

NOTE:Do Not Skip This Step: This step will refresh the System Dashboard

6.     Verify:

·         In the Desktop Authority Manager

·         Select ScriptLogic Today from the Navigation Pane

·         Check the System Dashboard and confirm the license information is displaying correctly

7.     Install the Update Service on any of the remaining servers if desired.