-
Title
Error: "(0x8004010F) : 'The operation failed. An object could not be found." is received when -
Description
When target migrated users are accessing their source mailboxes the following error occurs in Outlook:
20:59:21 Synchronizer Version 11.0.6352
20:59:21 Synchronizing Mailbox 'oab issue'
20:59:21 Done
20:59:21 Microsoft Exchange offline address book
20:59:21 0X8004010F
Also, if the "Send/Receive" button is clicked then next error is displayed in "Errors" tab of "Outlook Send/Receive Progress" window:
"Task 'Microsoft Exchange Server' reported error (0x8004010F) : 'The operation failed. An object could not be found." -
Cause
The issue is caused by the way Exchange store provides Offline Address Book to an Outllok client accessing it, see http://blogs.msdn.com/dgoldman/archive/2007/08/23/having-problems-downloading-the-oab-after-you-have-migrated.aspx for more detail.
-
Resolution
The general Quest recommendation for accessing mailboxes with a user from different domain is to disable the mailbox object and set the other user to be an associated external account for it.
If both users have to be enabled, there is a potential workaround:
Microsoft have introduced a registry key in Exchange 2003 SP2 that will allow to set a default OAB DN path.
When an Outlook client logs in, store will evaluate this registry key and see that there is a hard coded OAB, so any Outlook client that does not resolve correctly will be forced to download this default OAB. This can become complicated in some environment where multiple OAB's are configured. Anywehre with just one OAB (Example: The Default Offline Address List) this is easy.Default OAB DN can be set this via the registry on a per Store basis. It will be set on the Public Folder Stores in question.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\<server>\Public-<GUID>1. Click Start, click Run, type regedit, and then click OK.
2. In Registry Editor, locate the following registry subkey:
3.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ServerName\Public-<GUID>
4. On the Edit menu, click New, click String Value, and then type Default OAB DN for the name.
5. Right-click Default OAB DN, and then click Modify.
6. In the Edit String dialog box, you must type the LDAP Distinguished Name (DN) attribute of the Offline Address Book. For example, the default Offline Address Book DN attribute may appear similar to the following: CN=Default Offline Address List,CN=Offline Address Lists,CN=Address Lists Container,CN=ORGANIZATION,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=COM
7. Click OK.
8. Quit Registry EditorSee the following Microsft MSDN blog entry for a very detailed description of the problem and above solution:
http://blogs.msdn.com/dgoldman/archive/2007/08/23/having-problems-downloading-the-oab-after-you-have-migrated.aspxAlso note that this functionality requires a hotfix if Exchange 2000 is being used, refer to Microsoft KB article ID 842633 "You may receive error messages when you try to download the Offline Address Book on behalf of another user in Exchange 2000 Server" to obtain a hotfix that can be applied to Exchange 2000 Server:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;842633
-
Additional Information
Applies to all versions of Migration Manager for AD and Migration Manager for Exchange "Default OAB DN" registry setting is available in:- Microsoft Exchange Server 2000, after a hotfix from KB842633 has been installed Microsoft Exchange Server 2003 SP2 or later Microsoft Exchange Server 2007