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Title
MIA Device Settings and Configuration -
Description
Devices that are under management but that have not communicated with the appliance in the last 1 to 65535 (depending on the setting) days are considered to be MIA (missing in action) or out-of-reach.
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Cause
You can configure MIA device settings and manage MIA devices as needed and automatically archiving or deleting MIA devices can reduce the need to archive or delete MIA devices manually.
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Resolution
Be aware that the process that deletes MIA devices runs daily at 03:31 AM, and it can archive/delete up to 100 devices during a single run. If there are more than 100 MIA devices to be archived/deleted, or if you must archive/delete devices immediately, consider archiving/deleting devices manually.
- Go to the Devices list: Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/adminui. On the left navigation bar, click Inventory.
- Select Choose Action > Configure MIA Settings to display the MIA Settings page.
- Provide the following information:
Option Description Automatically Remove MIA Devices after x days Archive or delete managed devices that are MIA (Missing in Action) after the specified period of time. Clear the checkbox to prevent MIA devices from being Archived or Deleted automatically.
Archive MIA Asset-Devices Select this option to archive the MIA devices after the specified number of days. Delete MIA Devices Select this option to permanently delete the MIA devices after the specified number of days. - Click Save.
Notes:
- If devices are archived or deleted and connect again to the SMA, a new entry will be created for them on Inventory.
- Devices can connect but not perform inventory, due to different reasons. A device is considered MIA when it hasn't CONNECTED for the specified period. If it connects and doesn't finish inventory, then it won't be considered MIA.
If there are any issues with the MIA archival/deletion process, please open a ticket with support here.