Product & Version: NVBU
OS Version: Windows Any
Module & Version:
Application version:
Symptoms:
Job with script hangs indefinetly at the time of executing the script.
This utility ('psexec ' in this case), will request that the user agrees to the licence agreement when first launched from that account.
Because Netvault would launch it as the local administrator, then the prescript set in the job would wait for feedback on that popup, but because it is
initiated by the job, there would be no popup visible for the user to click on so the prescript would hang and the job would never pass the prescript phase.
To run a prescript that uses a Sysinternals Process Utility or any other utilitie that needs a popup confirmation, force the service to run as an administrator. This administrator will need to have already logged on in the past and used the script so that he would have already clicked OK on the popup and it would not reappear.
OR
log on as the user that netvault runs as, run the script manually or the commands in the script manually so that the agreement popups will appear on the screen and can be acknowledged.
