Unable to do file level vmware mount of Windows 2008 R2 image on VCB Proxy machine. (4047134)

Date: 04/10
Effected Version: all
OS Version: Windows 2008 R2 (as VM image)
Plugin version: vmware
Application version: ESX 3.5 - 4.0, VCB 1.5


Desc: Unable to do file level vmware mount of Windows 2008 R2 image on VCB Proxy machine.

This is a compatibility issue with VCB 1.5 and the Windows 2008 R2 virtual images. 2008 Standard allows filelevel backups but 2008 R2 does not.
After right-clicking on the virtual machine in the Netvault VMware plugin tree and selecting 'mount' to mount the disk for browsing the task hangs with an hour-glass.

The the following is from the ESX 4.0 release notes:

http://www.vmware.com/support/vsphere4/doc/vsp_esx40_u1_rel_notes.html#knownbackupissues


Backup

*

VMware Consolidated Backup (VCB) 1.5 Update 1 with Windows 7 and Windows 2008 R2 x64
VMware Consolidated Backup (VCB) 1.5 Update 1 supports full virtual machine backups and restores of Windows 7 and Windows 2008 R2 x64 guest operating systems. However, file level backups are not supported with Windows 7 or Windows 2008 R2 x64 guests.

* VMware Consolidated Backup (VCB) is not supported with Fault Tolerance
A VCB backup performed on an FT-enabled virtual machine powers off both the primary and the secondary virtual machines and might render the virtual machines unusable.

Workaround: None