Historical NetVault Backup EOL Policy (4046023)

Date: 7/07
NV Version: NA
OS Version: NA
Application version: NA
Plugin version: NA

NetVault: Backup 7.4.5
GA date December 15th 2005
End of Full Support October 30th 2007
End of Sustaining Support October 30th 2009



NetVault: Backup 7.3.1
GA date May 15th 2005
End of Full Support July 1st 2006
End of Sustaining Support October 1st 2006
Superseded by 7.4


NetVault: Backup 7.1.3
GA date 15th November 2003
End of Full Support December 15th 2006
End of Sustaining Support December 15th 2008
Superseded by 7.4


NetVault: Backup 7.0
GA date 15th March 2003
End of Full Support 15th November 2004
End of Sustaining Support 15th November 2006
Superseded by 7.1

Full Support
Full Support will be provided for 12 months after the following release and will include:
Telephone and electronic support consisting of:
o Answers to the customer's questions
o Workarounds, where possible
o Escalation support, response time adherence
Bug fixes for all severities where commercially feasible
Enhancement Requests
Certification with newer OS versions that are already supported by NetVault: Backup

Sustaining support
Sustaining support will be provided for 24 months after full support ends1 and will include:
Electronic support consisting of:
o Answers to the customer's questions
o Workarounds, where possible
Sustaining Support does NOT include the following:
Telephone support 
Escalation support, response time adherence
Bug fixes for all severities where commercially feasible
Enhancement Requests
Backporting of fixes
Certification with newer OS versions
7.3.0 is an exception to the support life