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Title
Backup to SmartClient fails with "Unable to communicate with client" -
Description
When backing up to a SmartClient, the backup job fails with "Unable to communicate with client 'MachineXYZ' -
Cause
This is likely due to network issues between the NV Server and SmartClient, as well as communication with the other clients.
The SmartClient is different in the aspect of just NV Server to Client communication in that the clients must also be able to communicate to the client the same as the NV Server since they are sending information to the SmartClient for backup.
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Resolution
Similar to other network troubleshooting steps with NetVault, please try the following:
- Run an nslookup to ensure the client resolves correctly
- Make sure the client can resolve itself in DNS and that the NV Server and other clients can resolve to it
- Try and telnet to port 20031 between the NV Server and Client and to the other clients
- Check firewall between clients (Windows, software, physical) and verify firewall rules are established.