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Title
Error installing NetVault Backup Client on Hyper-V machine. -
Description
Customers may experience a failure when trying to install Netvault Client software upon a Hyper- V (Windows 2008/2008R2 machine).
The Install script will fail as follows;
The script 'checkinstall.sh' , which is run as part of the installation, exited with error code 3. The output may be found in <file and path listed>. Please examine the contents of this file with a text editor.
Contents of the above mentioned file will look like the following:
checkinstall running
Setting INST_DATADIR to C:\NetVault 8.6.1 (Latest)\
Install directory is
Platform System set to any
Platform Architecture set to any
Platform Type set to
CHOSEN_CLASSES=core dataplugin devicectl gui onlinehelp
PKG_BASE=C:\Program Files (x86)\Quest Software\NetVault Backup\
Ignoring unreocgnised option 'm'
Install machine operating system matches Netvault intended target
Install machine architecture matches Netvault intended target
Error - Machine name contains invalid characters
Failed to execute 'case Windows in'
Failed to execute 'SunOS'
Failed to execute '*)'
Failed to execute 'esac'
Failed to execute 'case Windows in'
Failed to execute 'SunOS)'
Failed to execute 'Windows)'
Failed to execute 'Linux)'
Failed to execute 'esac' -
Cause
The cause for this install error is due to the customer running a Core version of Hyper-V. Netvault does not support the Core version of Hyper-V.
Hyper-V Server Core is a significantly scaled-back installation. It does not contain all the libraies needed for a successful Netvault Client version install.
The Hyper-V server has to be upon Windows 2008 or 2008R2 Standard, DataCenter, Enterprise, Web Server or Foundation server versions.
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Resolution
Verify what version of Hyper-V is running in the eniviroment. If it is the Hyper-V CORE version unfortunately it is not supported. The only recommendation would be to use a Hyper-V version that is supported. Windows 2008 or 2008R2 Standard, DataCenter, Enterprise, Web Server or Foundation server versions are supported.
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Additional Information
NVBU-Plugin for Hyper-V