Linux - Backup Failure - Failed to create offline data storage for device path of '/dev/dm-0' with error code 1 (4041029)

Chat now with support

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

Linux - Backup Failure - Failed to create offline data storage for device path of '/dev/dm-0' with error code 1
Description

When taking an AppAssure Linux backup, you may recieve the error as shown below:
Error: "Failed to create offline data storage for device path of '/dev/dm-0' with error code 1"
Cause

This is due to the fact that there is no symlink to the block device inside of /dev/mapper/
Resolution

To fix this issue do the following:
1. Download the DLL on the Linux Agent.
wget http://aainfo5.s3.amazonaws.com/Linux/patches/5.4.3/D-27635/Common.Implementation.Mono.dll
2. Make a backup of current DLL
mv /opt/appassure/aagent/Common.Implementation.Mono.dll /opt/appassure/aagent/Common.Implementation.Mono.dll.backup
3. Install the new DLL
mv Common.Implementation.Mono.dll /opt/appassure/aagent/
4. Restart the agent service.
service appassure-agent restart
5. Take a backup.

STATUS

This issue is fixed in Rapid Recovery 6.0.1. It is a direct upgrade from AppAssure 5.4. To download the latest release of Rapid Recovery, please go to the Rapid Recovery - Download Software page.
Defect ID

D-27635
Additional Information

*Note: The DLL above has issues with virtual exports and exports will not work, however BMR still works. (Dev is working on a fix)*

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title