Core console user interface displays "Error Index was outside the bounds of the array" (4037419)

Chat now with support

Get Live Help
Complete Registration

Sign In

Request Pricing

Contact Sales

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

Core console user interface displays "Error Index was outside the bounds of the array"
Description

When navigating and clicking on various tabs on the core console, the error displayed as a pop-up message is similar to the following:
Error Index was outside the bounds of the array. Hide details Show stack trace System.IndexOutOfRangeException: Index was outside the bounds of the array. at System.Array.Clear(Array array, Int32 index, Int32 length) at System.Collections.Generic.List1.Clear() at Replay.Core.Web.Helpers.GlobalNotification.GlobalNotifications.AddToLicenseCollection(IEnumerable1 notifications) at Replay.Core.Web.Controllers.LicenseController.CheckLicenseStatus() at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary2 parameters) at System.Web.Mvc.ControllerActionInvoker.<>cDisplayClass13.b10() at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList1 filters, ActionDescriptor actionDescriptor, IDictionary2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionNam
Resolution

To resolve this issue, perform the following steps:
1. Repair mongo:
Stop the AppAssure Core service.
Delete the C:\program files\apprecovery\core\coreservice\mongo folder
Repair the Core install, reboot.
Once the folder has been deleted, the repair installation will re-create the Mongo folder as well as all files, dll's, and service.
Note: The Events tab may be empty after running this resolution. This is applicable to MongoDB related errors, missing/erroring AppAssure MongoDB service, as well as faulty events/reporting.
2. Repair .net
3. Restart the core service

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Request a KB Article

Please select your product:

To serve you better, please complete the Purpose of your Chat:

Recommended Solutions for Your Problem

Core console user interface displays "Error Index was outside the bounds of the array" (4037419)

Title

Description

Resolution

Leave a Comment