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Title
How to use the One-Click Tether on KACE Systems Management Appliance -
Description
The SMA includes a One-Click Tether feature. This allows the tether to be completely created and initiated from the appliance without needing a tether key from support.
To ensure the appliance can properly be accessible by KACE Technical Support, please review our required network ports and URLs article.
For KACE SMAs running 10.1 and below, please visit How to establish a Tether connection with KACE Technical Support
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Resolution
How to set up a tether connection:
- Go to Settings | Support | click on “Enter a Tether Key”
- Type in the Issue Description and Case Number as instructed by KACE Support
- Click on Enable Tether
NOTE:
- The new One-Click Tether establishes a secure connection to KACE support and a support user with a random 20 characters length password.
- SSH will be enabled while the tether is enabled.
- Ensure that port 22 outbound from your KBOX can reach tether.kace.com. Only outbound is needed as we use SSH tunneling to get back into your Kace SMA.
One-Click Tether Connection process:
Type in Issue description and include Case Number to inform KACE support on which ticket to follow up.
Tether key creation notification
Then the page is auto refreshed with the log:
The tether log will reflect the SSH status on the screenshot above. If it's any different, it means that the tether wasn't able to connect.
As mentioned above, only outbound port 22 is needed as we use SSH tunneling to get back into your Kace SMA.If tether is not possible on your environment, please let the KACE Support Engineer know. -
Additional Information
When disabling the Tether Connection, click on "Disable Tether" and a notification will confirm the requested process.