KACE agent running on Windows 10 build 1903 with late model hardware from certain vendors can experience inventory failure. These devices will typically have Trusted Platform Module (TPM) enabled and may complete inventory once, but not again after that.
Note: It is always possible that a malformed entry in inventory.xml or a number of other situations may cause issues during inventory and not be related to the specific issue discussed here. If issues are noted on devices that are not Windows 10 1903 and/or they do not have a malformed entry as described here, please gather logs on a few devices experiencing the issues and contact support for assistance.
Windows 10 1903 is not fully supported at this time on the KACE Systems Management Appliance (SMA). Please verify that minimum required functionality for the environment exists prior to updating all devices to Windows 10 1903, as some tasks may not be available (eg: patching, scripting, custom inventory rules, ect).
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