Return
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Title
Increase the number of AppRecovery.log Files to keep data in the logs longer -
Description
You have a very busy core and the issue that needs to be resolved takes time to appear in the logs, unfortunately the core is so busy that logs recycle to fast and it is difficult for you to provide support logs with the needed data in the logs and support is having difficulty helping you. -
Cause
A very buys cores recycles data in the logs and the needed data can't be captured. -
Resolution
NOTE: If you run a repair installation or upgrade the application, this setting will likely revert and you will need to perform the modification again.
Please follow the steps below to increase the number of log files that will be available before AppAssure starts to recycle the logs files:
1. Stop the Core service.2. In C:\Program Files\AppRecovery\Core\CoreService, you'll find a Logging.dll.nlog.config file. Make a backup copy of that file as a safeguard.3. Open the file in notepad4. Change the following line:maxArchiveFiles="3" to a larger number found under the <target name="logfile" xsi:type="File" section. (The number of files can very depending on how quickly your logs are recycled.)5. Save the file6. Start the Core service.7. Perform the tasks that cause your issue and once the issue occur provide support with new logs files, the following KB will help with providing support the needed logs. https://support.quest.com/appassure/kb/117808 -
Additional Information
Logs, Apprecovery.log, extended logging, more logs