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Title
How To Stop or restart the Core Service -
Description
At some point, you will need to stop the Core Service for Product or Windows maintenance. The following Resolution details the steps necessary for a Graceful Shutdown.
NOTE: If the Core Service is not stopped before a server reboot or the Core Service is killed, it will be flagged as a Dirty Shutdown. When the Core Service is restarted the Maintaining Repository job must run a longer repository check before the Core is available again. In addition, repetitive dirty shutdowns may lead to corruption of DVM repositories.
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Resolution
Core UI Settings:
Beginning in version 6.2, an option to restart and stop the Core service is available in the Settings section. More information on this enhancement can be found in our User Guide in the Restarting or shutting down the Core Service section.
Prerequisites:
If using PowerShell commands, all commands must be run from a Windows PowerShell (Admin) command prompt. If the Core operating system is Windows Server 2008 or 2008 R2, you must first import the Core PowerShell Module. Enter the following command and then press Enter:
- AppAssure: ipmo app*
- Rapid Recovery: ipmo rap*
Stop the Core Service:
- Check to see if there are active jobs on the core:
- Web UI: Go to Events and filter on Active Jobs
- PowerShell: get-activejobs –all
- If there no active jobs skip to Step 3. If there are active jobs, best practice recommends wait until the active jobs complete or cancel them. To cancel active job:
- Web UI: Select each job, expand to see details, and cancel the job. Repeat for each individual job until there are no active jobs
- PowerShell: stop-activejobs –all, repeat until there are no active jobs.
- NOTE:
- If you have an active core you should suspend all Transfer, Replication, Virtual Standby, and Scheduled Archive jobs. Otherwise, every time you cancel active jobs, new jobs may begin.
- If you cancel an active export, the next export will be a full export, not an incremental export.
- Stop the Core Service:
- o AppAssure:
- Open Services, find service name AppAssureCore or display name AppAssure Core Service, and click Stop.
- PowerShell: stop-service appassurecore
- o Rapid Recovery:
- Open Services, find service name RapidRecoveryCore or display name Quest Rapid Recovery Core Service, and click Stop.
- PowerShell: stop-service rapidrecoverycore
- o AppAssure:
Start the Core Service:
- Start the Core Service:
- AppAssure:
- Open Services, find service name AppAssureCore or display name AppAssure Core Service,and click Start.
- PowerShell: start-service appassurecore
- Rapid Recovery:
- Open Services, find service name RapidRecoveryCore or display name Quest Rapid Recovery Core Service,and click Start.
- PowerShell: start-service rapidrecoverycore
- AppAssure:
- Resume all jobs that were paused when stopping the Core Service.
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