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Title
Motorola devices may not show the option to factory reset in Recovery after a Restriction set is applied -
Description
Motorola devices may not show the option to factory reset in Recovery after a Restriction set is applied
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Resolution
It has been discovered that some Motorola devices may not show the option "Wipe data/factory reset" in the Recovery mode.
This may happen after a Restriction Set is applied that prevents the user from performing a factory reset. This is not observed on other brands, only in some Motorola devices.
This may lead to an unusable device if the device has a passcode rule set and the passcode is forgotten. If this happens, Motorola support needs to be contacted.
Further information about Restriction Sets can be found here.
Further information about Passcode Rule can be found here.
