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Title
Oops! This device is locked by Factory Reset Protection error encountered when enrolling an Android device -
Description
When enroling an android device the following error is received:
Oops! This device is locked by factory reset protection. Contact your IT department.
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Cause
Samsung’s Reactivation Lock feature (part of their Find My Mobile system app) is enabled. -
Resolution
In order to enroll in KACE Cloud you will need to disable the Reactivation Lock: Settings -> Lock Screen & Security -> Find My Mobile -> Reactivation Lock.
